![]() Please contact our Customer Service team. Phone: You can contact us to make a payment with a Debit or Credit Card over the phone however, there is a £2,000 transaction limit when making payments over the phone and must come from the Agreement holder’s bank account. You can make payments to Mobilize Financial Services either by bank transfer, cheque, over the telephone or online.īank Transfer: Please email and we will provide you with our bank details.Ĭheque: If you would like to send a cheque, please make it payable to RCI Financial Services and send it to the following address with your Agreement number or vehicle registration on the back of the cheque:Ĭustomer Services, Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, If you do wish to proceed and withdraw from the Finance Agreement, please contact our Customer Service team who will be happy to help you further. Once you have completed the Right of Withdrawal, you will no longer be covered by the Consumer Credit Act 1974.Only our Agreement holder can exercise the Right of Withdrawal.Right of Withdrawal from the Finance Agreement will not entitle you to withdraw from the purchase of the vehicle.If your Finance Agreement was subject to a deposit contribution you may need to repay this.This will need to be repaid within 30 calendar days from the day after you give your notice to withdraw. You will be required to repay the amount of credit to Renault Finance plus daily interest charges, as detailed in your Finance Agreement.The Right to Withdraw starts on the date of your Finance Agreement and ends after 14 calendar days.You can only exercise your Right to Withdraw if you have either a Personal Contract Purchase, Hire Purchase or Lease Purchase Finance Agreement which, is regulated by the Consumer Credit Act 1974 (please refer to your copy of the Finance Agreement).There are some important Terms and Conditions to be aware of: Our customers may exercise their Right of Withdraw from the Finance Agreement. ![]() If you haven’t yet activated your account, don’t worry, you can find out how to here. You can update your bank details in just a few quick steps. If you have sent us your original documents, we will return these to you, by recorded delivery. Once we have received your documentation, we will update your name and send confirmation to you within 5 working days. You will need to send a scanned copy of either your marriage certificate, divorce papers or deed poll to you would prefer to post your documents, we would require the original and recommend you send this to us by recorded delivery to Mobilize Financial Services, Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, WD3 9YS. I have changed my name and need to inform you. If you haven’t yet activated your account, don’t worry, you can find out how to here.Īlternatively, you can contact our Customer Service team who will be able to assist you further. You can update your personal details in just a few quick steps. I would like to update my personal details.
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